Privacy Policy
Cleaning • Clearance • Maintenance • Property Solutions
Last updated: 2026
1. Who We Are
Vazio is a trading name of Quarenta Group Ltd, company number 17323472.
For the purposes of applicable data-protection legislation, Quarenta Group Ltd is responsible for personal information collected and used by Vazio in connection with its services and website.
Registered office: Sherbourne House, 247 Humber Ave, Coventry CV1 2AQ
Email: info@vazio.co.uk
Telephone: +447337058629
This Privacy Policy explains how we collect, use, store and protect personal information when you:
- Visit the Vazio website
- Contact us
- Request a quotation
- Submit an enquiry
- Upload photographs
- Become a customer
- Communicate with us about a service
- Apply for a vacancy
- Otherwise interact with Vazio
2. Information We May Collect
Depending on how you interact with us, we may collect:
Contact Information
- Name
- Email address
- Telephone number
- Business or organisation name
- Correspondence details
Property and Project Information
- Property type
- Property address or project location
- Services requested
- Description of the work required
- Access information
- Information about the condition or requirements of the property
Photographs
If you choose to use the website’s Upload Photos facility, we may receive photographs of your property or project.
Please do not upload unnecessary personal information, confidential documents or images containing sensitive information.
Customer and Transaction Information
Where you become a customer, we may process information relating to:
- Quotations
- Bookings
- Invoices
- Payments
- Services provided
- Correspondence
- Complaints
- Service records
Job Applicants
If you apply for a vacancy through the Vazio website, we may collect information contained in your application, including:
- Name
- Contact details
- Employment history
- Qualifications
- Skills
- CV information
- Information you voluntarily provide in your application
We only ask for information reasonably required for recruitment and selection.
3. How We Collect Information
We may receive information:
- Directly from you through our website
- Through our enquiry or quotation forms
- By telephone
- By email
- Through photographs uploaded to our website
- During site visits
- Through customer correspondence
- When you apply for a vacancy
- From third-party service providers acting on our behalf
- From publicly available business information where appropriate
4. Why We Use Your Information
We may use personal information to:
- Respond to enquiries
- Provide quotations
- Assess project requirements
- Arrange site visits
- Schedule services
- Provide cleaning, clearance, maintenance or property-support services
- Arrange waste or skip services
- Communicate with customers
- Issue invoices and process payments
- Manage customer accounts
- Deal with complaints
- Improve our services
- Maintain business records
- Protect our website and systems
- Prevent fraud or misuse
- Meet legal or regulatory obligations
- Manage recruitment and job applications
- Establish, exercise or defend legal claims where necessary
5. Lawful Bases for Using Personal Information
Depending on the circumstances, we may rely on one or more of the following lawful bases:
Contract
Where processing is necessary to provide a quotation, arrange a service or perform a contract with you.
Legal Obligation
Where we need to process information to comply with a legal or regulatory obligation.
Legitimate Interests
Where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.
Examples may include managing customer relationships, maintaining business records, improving services and protecting our systems.
Consent
Where we specifically ask for your consent for a particular purpose and the law requires consent.
Where processing is based on consent, you may withdraw that consent at any time.
6. Website Enquiries and Uploaded Photographs
When you submit an enquiry through the website, we use the information provided to respond to your request and, where appropriate, prepare a quotation.
Photographs uploaded through the website may be used to understand the scope and condition of the project.
We do not automatically publish photographs submitted by customers.
If we wish to use a customer’s photographs publicly for marketing, such as on a Projects or Before & After page, we will seek appropriate permission where required.
7. Who We May Share Information With
We may share personal information where reasonably necessary with:
- Employees or authorised personnel
- Contractors working on our behalf
- Waste and skip-hire providers
- Specialist service providers
- Website hosting and technical providers
- Email and communication providers
- Payment providers
- Accountants, professional advisers or insurers
- Legal or regulatory authorities where required
- Other third parties where necessary to provide an agreed service or where permitted or required by law
We do not sell customer personal information.
We only share information where there is a legitimate reason to do so and, where appropriate, under suitable contractual or confidentiality arrangements.
8. Website and Technology Providers
Vazio uses third-party providers to operate and maintain aspects of its website and business systems.
These providers may process information on our behalf.
Examples may include:
- Website hosting providers
- Website maintenance providers
- Email providers
- Form-processing providers
- Security services
- Analytics services, if enabled
- Other technical service providers
The exact providers may change over time as our website and systems develop.
9. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including where necessary for:
- Providing services
- Maintaining customer records
- Accounting and financial records
- Dealing with complaints
- Meeting legal obligations
- Establishing or defending legal claims
- Recruitment processes
- Maintaining appropriate business records
Different types of information may be retained for different periods.
When information is no longer required, we will take reasonable steps to securely delete or dispose of it.
10. Security
We take reasonable technical and organisational measures to protect personal information against:
- Unauthorised access
- Accidental loss
- Destruction
- Misuse
- Unauthorised disclosure
- Unauthorised alteration
No method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
11. International Transfers
Some technology or service providers may process information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data-protection requirements.
12. Your Data Protection Rights
Depending on the circumstances, you may have rights under applicable data-protection law, including the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of personal information in certain circumstances
- Request restriction of processing in certain circumstances
- Object to certain processing
- Request transfer of information in certain circumstances
- Withdraw consent where processing is based on consent
These rights are subject to legal conditions and exceptions.
13. How to Exercise Your Rights
If you wish to exercise a data-protection right or ask a question about how we use your information, contact:
Vazio / Quarenta Group Ltd
Please provide enough information for us to identify you and understand your request.
We may need to verify your identity before providing information.
14. Marketing Communications
We may communicate with customers or potential customers about services where permitted by applicable law.
Where marketing consent is required, we will seek the appropriate consent.
You can ask us to stop sending marketing communications at any time.
15. Recruitment Information
Information submitted through the Current Vacancies page or recruitment process will be used to assess applications and manage recruitment.
Recruitment information will only be accessed by people who need it for recruitment or related administrative purposes.
We will not use job application information for unrelated marketing purposes.
16. Children's Information
Our services and website are primarily intended for businesses, property owners, landlords, property managers and other adult customers.
We do not knowingly seek personal information from children through the website.
If you believe a child has provided personal information to us without appropriate permission, please contact us.
17. Cookies
Our website may use cookies and similar technologies.
Some cookies may be necessary for the website to function, while other cookies may be used for analytics, preferences or other purposes.
Where required, we will ask for consent before using non-essential cookies.
Please see our separate Cookie Policy for more information.
18. Links to Other Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of third-party websites.
You should review the privacy information provided by any external website you visit.
19. Changes to This Privacy Policy
We may update this Privacy Policy when our business, website, technology or legal requirements change.
The latest version will be made available on the Vazio website.
We recommend checking this page periodically.
20. Complaints
If you have concerns about how we have handled your personal information, please contact us first so that we can investigate the matter.
You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your personal information has been handled unlawfully.
ICO website: ico.org.uk
21. Contact Details
Vazio
A trading name of Quarenta Group Ltd
Company number: 17323472
Sherbourne House, 247 Humber Ave, Coventry CV1 2AQ
Email: info@vazio.co.uk
Telephone: +447337058629