Terms & Conditions
Cleaning • Clearance • Maintenance • Property Solutions
Last updated: 2026
1. About These Terms
These Terms & Conditions apply to services provided by Vazio in connection with cleaning, clearance, maintenance, property preparation, waste and skip services and other property-support services offered through the Vazio website or agreed directly with a customer. Vazio is a trading name of Quarenta Group Ltd, company number 17323472. Registered office: Sherbourne House, 247 Humber Ave, Coventry CV1 2AQ Email: info@vazio.co.uk Telephone: +447337058629
By requesting a quotation, accepting a quotation or instructing Vazio to carry out services, you agree to these Terms & Conditions together with the specific terms contained in the quotation or service agreement provided to you. If there is a conflict between these Terms and a specific written quotation or agreement, the specific written agreement will take priority for that particular service.
2. Our Services
Vazio provides property-related services which may include:
Commercial and office cleaning
Deep cleaning
Carpet cleaning
Post-construction and post-refurbishment cleaning
Student accommodation cleaning
External and patio cleaning
Commercial clearance
Industrial clearance
Warehouse clearance
Office clearance
House and property clearance
Fly-tipping and suitable waste clearance
Property preparation
Property maintenance and general property support
Waste removal
Skip hire arrangements
Other services agreed with the customer
Not every service is available for every property or type of material. The exact service to be provided will be determined by the quotation, scope of work or written agreement.
3. Quotations
Customers may request a quotation through the Vazio website, by telephone, email or another agreed method. A quotation may be based on information supplied by the customer, photographs, a site visit or an assessment of the work required. Unless otherwise stated, quotations are based on the information available to Vazio at the time they are prepared. If the actual condition, size, access, volume of contents, waste type or other circumstances differ materially from the information provided, Vazio may need to revise the quotation before additional work is carried out. A quotation is not confirmation of a booking until the quotation has been accepted and any required booking arrangements have been completed.
4. Prices
Vazio does not operate a fixed public price list. Prices are normally provided individually according to the requirements of each project. Factors which may affect the price include:
Type of service
Size and condition of the property
Amount of work required
Volume and type of contents or waste
Access to the property
Parking and loading arrangements
Distance and location
Required equipment
Number of personnel required
Time required to complete the work
Waste or disposal requirements
Additional work requested by the customer
Any price provided by Vazio will relate to the scope described in the quotation.
5. Acceptance of a Quotation
A customer may accept a quotation in the manner specified by Vazio. Once accepted, the agreed quotation forms the basis of the service to be provided. If a deposit or advance payment is required, the booking may not be confirmed until that payment has been received.
6. Changes to the Work
Customers should provide accurate information about the property and the work required before the quotation is accepted. If additional work is requested after acceptance, Vazio may provide an additional quotation or amend the existing quotation before carrying out that additional work. Vazio will not normally carry out substantial additional work without the customer’s agreement.
7. Customer Responsibilities
The customer is responsible for:
Providing accurate information about the property and requested services.
Providing reasonable access to the property at the agreed time.
Advising Vazio about known hazards, restrictions or access issues.
Obtaining any permission required for Vazio to enter or work at the property.
Removing or identifying personal items which should not be removed.
Identifying any items or materials which must be retained.
Ensuring that electricity, water or other utilities required for the agreed service are available where reasonably necessary.
Ensuring that the property is reasonably safe for the agreed work.
For commercial premises, the customer should also inform Vazio of relevant site rules, security procedures and operational restrictions.
8. Clearance Services
Before clearance work begins, customers should identify anything that must remain at the property. Unless specifically agreed otherwise, Vazio may treat items clearly identified for removal within the agreed scope as items authorised for clearance. Customers remain responsible for ensuring that they have the legal authority to instruct Vazio to remove the contents. Vazio may refuse to remove an item where ownership, legality, safety or disposal requirements are unclear.
9. Items of Value and Personal Possessions
Customers should remove money, jewellery, important documents, confidential information, sentimental items and other valuables before clearance or cleaning work begins. Vazio should not be expected to identify items of value among property contents. Unless otherwise agreed in writing, Vazio is not responsible for items which the customer failed to identify or remove before clearance work began.
10. Waste and Restricted Materials
Vazio will only accept or arrange removal of waste and materials that it is able and permitted to handle. Certain materials may require specialist handling, specialist contractors, particular licences or separate disposal arrangements. These may include, for example:
Asbestos
Certain chemicals
Fuels
Gas cylinders
Clinical or medical waste
Certain electrical or hazardous materials
Other controlled or hazardous substances
If unsuitable or hazardous materials are discovered, Vazio may stop the relevant work and discuss the available options with the customer. Additional charges may apply where specialist arrangements are required and are agreed with the customer.
11. Skip Hire and Waste Arrangements
Where Vazio arranges skip hire or waste collection through a third-party provider, the service may also be subject to that provider’s terms and conditions. The type and quantity of waste must be suitable for the agreed skip or collection arrangement.
Customers must not place prohibited materials into a skip or waste collection service. Where a permit is required for placement of a skip on a public road or other controlled area, the customer must provide the necessary information and cooperate with the required arrangements.
12. Property Access
The customer must provide safe and reasonable access to the property at the agreed time. If access is unavailable, significantly restricted or different from the information provided, the work may be delayed or additional charges may apply where reasonable. Vazio may need to reschedule a service where access conditions prevent the work from being completed safely.
13. Cleaning Services
Cleaning results depend on the condition, age, material, staining, contamination and previous treatment of the surface. Vazio will use reasonable care when carrying out cleaning services. However, Vazio does not guarantee that every stain, mark, odour, damage or deterioration can be completely removed. Where a particular cleaning method may affect a surface or material, Vazio may recommend an alternative method or decline to treat the item.
14. Property Maintenance
Property maintenance services are limited to the work specifically agreed with the customer.
Where specialist, regulated or technically qualified work is required, Vazio may recommend or arrange an appropriate specialist where available.
No assumption should be made that Vazio will carry out specialist work unless that work has been specifically confirmed.
15. Customer Property and Existing Damage
Vazio will take reasonable care while carrying out agreed services. Customers should inform Vazio before work begins of existing damage, fragile items, known defects or areas requiring special care. Where appropriate, photographs may be taken to record the condition of an area before work begins. Vazio will not be responsible for damage which was pre-existing or which results from defects, deterioration or conditions that could not reasonably have been identified before work commenced.
16. Delays and Circumstances Outside Our Control
Vazio will make reasonable efforts to attend and complete services at the agreed time. However, delays may occur because of circumstances outside reasonable control, including:
Severe weather
Traffic or road closures
Accidents
Equipment failure
Unexpected property conditions
Unsafe working conditions
Access problems
Third-party delays
Emergency situations
Changes requested by the customer
Where reasonably possible, Vazio will inform the customer of significant delays and arrange an alternative time.
17. Cancellation and Rescheduling
Cancellation and rescheduling arrangements will be stated in the customer’s quotation or booking confirmation where applicable. Customers should provide as much notice as reasonably possible if they need to cancel or move a booking. Where costs have already been incurred or a third-party service has been booked specifically for the customer, Vazio may seek to recover reasonable costs where permitted by law and agreed contractual terms. Any statutory cancellation rights that apply to a particular customer or service will not be excluded by these Terms.
18. Payment
Payment terms will be stated in the quotation or invoice. Payment may be required:
Before work begins;
On completion;
By agreed instalments; or
According to another arrangement confirmed in writing.
Invoices should be paid by the stated due date. Where an invoice remains unpaid, Vazio may suspend further services until the account is brought up to date, subject to applicable law and the terms of the relevant agreement.
19. Complaints
If a customer is unhappy with a service, they should contact Vazio as soon as reasonably possible and provide details of the issue.
Vazio will review the complaint and, where appropriate, investigate the circumstances and discuss a reasonable resolution.
Customers should allow Vazio a reasonable opportunity to investigate and, where appropriate, put right an issue before arranging another provider to carry out remedial work.
Nothing in this section limits any legal rights the customer may have.
20. Website Information
The Vazio website is intended to provide general information about our services. Images, descriptions and examples are for illustration and may not represent the exact service or result available at every property. Services are subject to assessment, availability and the specific requirements of each project. We aim to keep website information accurate and up to date, but we do not guarantee that every page will always be free from errors or omissions.
21. Photographs Submitted Through the Website
Customers may upload photographs through the Vazio enquiry form to help us understand a project. Photographs should only show information relevant to the enquiry. Customers should avoid uploading unnecessary personal information, confidential documents, financial information or images of people unless there is a legitimate reason to do so. Photographs submitted to Vazio will be handled in accordance with our Privacy Policy.
22. Website Intellectual Property
Unless otherwise stated, the Vazio website, including its original text, branding, logos, graphics and other content, belongs to or is used by Vazio or the relevant rights holder. You may view the website for your own personal or business information. You must not reproduce, copy, republish, modify or commercially exploit Vazio website content without appropriate permission.
23. Third-Party Services
Vazio may use third-party providers where appropriate, including waste contractors, skip-hire providers, specialist contractors, website service providers, payment providers or other suppliers. Where a third party is directly responsible for a particular part of a service, the relevant third party’s terms may also apply.
24. Data Protection
Personal information provided to Vazio is handled in accordance with our Privacy Policy. Our Privacy Policy explains what personal information we collect, why we use it, how we protect it and the rights available to individuals.
25. Liability
Nothing in these Terms excludes or limits liability where it would be unlawful to do so. Nothing in these Terms affects statutory rights which cannot legally be excluded or restricted. Subject to those limitations, Vazio will only be responsible for losses caused by its failure to provide services with reasonable care and skill or as otherwise required by law. Vazio will not normally be responsible for indirect or consequential losses that were not reasonably foreseeable, subject always to applicable law.
26. Changes to These Terms
Vazio may update these Terms from time to time. The version applicable to a particular service will normally be the version in force when the relevant quotation or agreement was entered into, unless the customer is notified otherwise or the law requires an updated term to apply.
27. Governing Law
These Terms are governed by the laws of England and Wales. Any dispute will be subject to the jurisdiction of the courts of England and Wales, subject to any mandatory legal rights available to the customer.
28. Contact Us
If you have a question about these Terms, please contact:
Vazio
A trading name of Quarenta Group Ltd
Company number: 17323472
Email: info@vazio.co.uk
Telephone: +447337058629
Address: Sherbourne House, 247 Humber Ave, Coventry CV1 2AQ
Last updated 2026